Terms of Use

The www.olive-oil-experience.gr is the website of the company under the name «OLIVE OIL EXPERIENCE GENERAL PARTNERSHIP» and distinctive title «OLIVE OIL EXPERIENCE», (hereafter “The Company”), under the trade register number 164185638000.

Specific elements – Information of the website:

Activity of the company: Provision of tasting services of olive oil

Address of the headquarters of the company: Santorini P.C. 84700 

VAT: 801832800  

Email:  welcome@olive-oil-experience.gr

Phone number service: 6973517031

The use of our website and making reservations through it, is determined and governed by the following terms and conditions. Before entering and using the website, www.olive-oil-experience.gr, please read carefully and make sure that you understand and agree with these terms, rules, statements and conditions, as your continued use and browsing on www.olive-oil-experience.gr, implies your explicit and unreserved consent and acceptance.

1. Provided information

α. General

The Company reserves the right to unilaterally modify or change the content of www.olive-oil-experience.gr at any time without prior notice. Visitors / users have the responsibility to check periodically whether any modifications have been made to these Terms of Use. The COMPANY is committed to the accuracy, completeness and completeness of the information provided in the website, regarding the identity of the COMPANY and the transactions and services provided through the website. The Company, in good faith, is not responsible for and is not bound by electronic data entries made by error / omission in common experience and is entitled to correct them whenever they perceive their existence.

The terms and conditions of use of the website and the transactions carried out through it do not affect the mandatory provisions of Greek law. 

It is forbidden to use the website by minors or by people lacking legal capacity.

Entering at the web site, you declare that you are an adult and you have legal capacity, and you are committed not to permit the use of your information and passwords by minors or by people lacking legal capacity. If such use is made of your data and codes, you are responsible. For this reason, please observe the basic rules of online transaction security.

b. Information of our services

THE COMPANY provides information on the services, the total price of the services and the methods of payment, performance of the contract,  withdrawal, so that the consumer has been fully informed before giving his consent and purchasing our services. 

c. Methods of payment 

• Deposit in bank account at Alpha Bank under the name «OLIVE OIL EXPERIENCE GENERAL PARTNERSHIP» IBAN: GR7201401190119002002027439

• Via Nexi payments (Alpha Bank e-commerce)

• Via application Stripe payment

• Via Paypal account

Your reservation and payment must take place no later than 24 hours before the desired date and time when our services are scheduled to start.

For more information, we are always at your disposal either by phone at +6973517031 or by e-mail at welcome@olive-oil-experience.gr.

3. Limitation of liability:

This website makes no warranties of any kind, whether expressed or implied, or provided by law or other (including implied warranties of merchantability or satisfactory quality and suitability for a particular purpose) including warranties or statements that the materials of this website will be complete, accurate, valid, current, will not infringe the rights of third parties, that access to this website will be free of interruptions or errors or viruses, that this website will be secure, that any suggestion or opinion will be obtained from the Company through this website is accurate or valid and any relevant statements or guarantees regarding the above are expressly excluded.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

The website provides content (ie information, names, pictures, illustrations), products and services available through the site as applicable. The website of the Company is not responsible for any technical problems that may arise to users when they attempt access to the site or during the visit to the site and are related to the operation or compatibility of their own infrastructure using of the website. Furthermore, the Company does not bear any responsibility for acts or omissions of third parties and in particular unfair third party interventions in products and / or services and / or information available through its website. Where this site contains references to third-party websites, the website is not responsible for the content of these pages, as well as for any damage or damage that may result from their use, as the visitor has access to them exclusively with his own choice and responsibility. The Company provides these links to its online store only to facilitate the use of the website, their use is not obligatory for the visitor / customer and the fact that they are taken in the website does not imply that the COMPANY approves or accepts their content.

Under no circumstances shall the Company be liable civilly or criminally for any damage (whether positive, special or repossessive, which is indicative and not restrictive, alternatively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) a visitor to the website or a third party for a reason connected with the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information made available by him and / or any non- allow third party interventions in products and / or services and / or information made available through it.

4. Intellectual and Industrial Property Rights

All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which COMPANY has been licensed for its own exclusive needs and the operation of the e-shop. 

It is forbidden any copy, transfer or creation of derivative works based on that content or misleading the public about the actual provider of the online store. Reproduction, dissemination, transmission, retransmission of material, or any other use of the contents in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.

It is forbidden to modify the Site and its elements or to reproduce or publish or distribute or in any other way use the Site and its data for any public or commercial purpose unless otherwise permitted herein.

In particular, the names, images, logos and insignia representing the online store under the trademark www.olive-oil-experience.gr or third parties and their products or services are trademarks of the COMPANY or third parties respectively protected by the relevant trademark laws. Their appearance on the site should in no way be construed as a transfer or assignment of a license or right to use them.

5. User liability:

The user / customer agrees and undertakes to use the services, information and data of the website for personal and private use and solely for legitimate purposes and in a manner that does not restrict or impede its use by third parties. The visitor is obliged to use the site in accordance with the law, the fair practice and the present terms, and not to commit any acts or omissions that may cause damage or malfunctioning or affect or endanger the provision of the services of www.olive-oil-experience.gr.
Obliged not to use the website for : 1. Mission, publication, send an e-mail or otherwise transmit any Content that is illegal for any reason, causing unlawful attack and damage COMPANY or to any third party or affects the confidentiality or privacy of any person information 2. mission, publication, send an e-mail or otherwise transmit any content that causes a breach of morality, social values, sunless 3. sending, publishing, sending by e-mail or otherwise transmitting any content for which users are not entitled to broadcast under the law or on current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of a business relationship or covered in confidentiality agreements), 4. sending, posting, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade secret, intellectual property 5. send, post, email, or otherwise transmit any material that contains software viruses or any other code, files or programs designed to interrupt, challenge or otherwise damage, destruction or equipment of the operation of any software or computer hardware; 6. willful or unintentional violation of applicable laws or regulations; 7. harassment of third parties in any way; 8. collection or storage of personal data relating to other users.

6. Periodic Changes

The website www.olive-oil-experience.gr is constantly expanding, updating and improving its website, and related products and services, it will also renew this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

7. Cancellation Policy

No cancellation or modification of your reservation is allowed after the date and time the service will start.

In case of non-appearance of the customer, the amount already paid is not refunded.

If your reservation is canceled up to 12 hours before the start of the scheduled service, you will be refunded in full the amount you have already paid.

To reschedule your reservation, you can either call 6973517031, or send an email at welcome@olive-oil-experience.gr, up to 12 hours before the start of the service.

The cancellation of your reservation can take place through your account on our website as well as through other websites in accordance with the instructions posted on the relevant addresses through which the reservation was made.

The Company is not responsible for the terms of use and conditions set by other websites or online websites when making your reservation and payment.

In any case, we are always at your disposal either by phone 6973517031 or by e-mail at welcome@olive-oil-experience.gr.

8. Privacy Policy 

A. The Company, created this website for the sole purpose of serving the customers. The www.olive-oil-experience.gr website is simple and friendly to use while being designed to meet the specific needs of each user. In order to achieve your best service, it is important for you, our customer, to understand that you must provide us with specific information regarding the handling of your reservation and which are preserved by us.

This Privacy Policy Statement and the attached Terms and Conditions of this website describe the method of collecting data from the www.olive-oil-experience.gr website, the use of such data by us and the terms and conditions of use of this website. This Privacy Statement refers only to your personal data that you provide to us during your reservations on this website.

This Privacy Policy also describes how to use, share and protect your personal data, your choices about your personal information, and how you can communicate with us. Please note that our online store complies strictly and strictly with the applicable law as set out in the General Personal Data Protection Regulation 2016/679 / EU and the current national and European legal and regulatory framework for the protection of personal data.

For your inquiries regarding this Privacy Policy, and any matter relating to the processing of your Data and the exercise of your rights, you can contact us at +6973517031 or by emailing welcome@olive-oil-experience.gr

B. What is personal data

The term “personal data” refers to natural person’s information, such as your name, postal address, e-mail address, telephone number, etc. that identify or could identify your identity, hereinafter referred to as “Personal Data or Data”.

C. What is the Processing of Personal Data

Any act or set of operations carried out with or without the use of automated means in personal data or in sets of personal data such as collection, registration, organization, structure, storage, adaptation or alteration, recovery, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction.

D. Your Data is required to be granted?

The granting of Data to the Company is necessary to achieve the purposes set in the Privacy Policy. 

If you refuse to provide the information flagged as obligatory on the Sites, it will be impossible to achieve the basic purpose of collecting the particular Data, and for example, it may be impossible for the Company to fulfill the sales contract or to provide the other services available on the Sites.

Specifically for the execution of the order, the reservation and any transaction through the website as well as for making the reservations, of the company, the client will be required to make known some personal data and absolutely necessary and appropriate for the intended purpose. When you place your order you will be required to enter the e-mail address, login password for the user to enter the website and then you will be asked for the full name, address, pricing information (if an invoice payment has been chosen), the number of a contact telephone, your e-mail address and, in cases where the invoice credit card / debit card, card number, expiration date, and 3-digit security code.

You will also be asked for the absolutely necessary personal information for accepting cookies according to our marketing and promotional tools (newsletter), which, provided that you provide them, are deemed to have given your consent for that purpose. You can withdraw your consent at any time by requesting that you not receive newsletters from our company. For any information, complaint or clarification, contact our store at +6973517031 or email: welcome@olive-oil-experience.gr.

Your submission of your personal data means that you consent to such data being used by our employees and our authorized associate for the reasons mentioned above. The website requires its employees and website maintainers to provide their users with the security level mentioned in this Privacy Statement. Every reservation requires the collection of personal information. Any supporting document, or item, element certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the responsible department and the responsible officers and partners of www.olive-oil-experience.gr 

In no other case www.olive-oil-experience.gr can share with others your personal information without your prior consent, unless this is required by lawful means. Please be aware that under certain conditions, it is permissible or required by law or judgment, the collection, use and disclosure of your personal data that have been collected online without your prior consent (for example judgment).

If you refuse to provide the information flagged as obligatory on the Sites, it will be impossible to achieve the basic purpose of collecting the particular Data, and for example, it may be impossible for the Company to fulfill the reservation contract.

E. How we use your Data

We want to offer you the best experience when providing ouyservices. In order to achieve this, it is necessary to get a complete picture of you, combining the data we have collected. Personal data protection legislation allows us to do so in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service.

If you ever want to change the way we use your Data, you will find details in sections  below to exercise your rights.

At the case the procession of the personal data is realized by third parties, they are contractually bound to maintain confidentiality and protect the Your data performs work that is necessary to achieve the goals strictly linked to the use of our Site, its services and the sale of products.

Below you will find details on how we use your Data and why :

Making reservations: The Company processes your Data in order to fulfill its contractual relationship, to be informed of the reservation and perform the order of services, to provide customer service, to comply with legal obligations, to refute, to raise or to enforce legal requirements. If we do not collect your Data at the end of your registration and reservation, we will not be able to process your reservation and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may maintain your Data for a reasonable amount of time in order to meet our contractual obligations, such as product returns, according to the legislation.

Creating a User Account : The Company processes your Data in order to provide you with account functions and to facilitate our services.

Contact Us: The Company uses your Data to respond to your requests / queries, refund requests of cancellation. The information you share with us enables us to manage your requests and respond to you in the best possible way. We can also keep a record of your inquiries / requests to us in order to better respond to any future communication. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.

Sometimes, we will need to share your Data with a third party providing a service (such as a courier delivery or a technician visiting your home). Without sharing your personal data, we would not be able to satisfy your request. 

Send newsletter / offer: With your consent, we will use your personal information, preferences and transaction details to inform you via email, internet, telephone and / or social media about products and services, including personalized / personalized offers, discounts, etc. Of course you can revoke this consent at any time.

F. For what purpose do we process your Data?

In particular, we may need to contact you about (i) the processing of your reservation and the execution of the reservation, (ii) confirmation and identification of the customer in all the necessary circumstances, (iii) for new or alternative services offered by our website (iv) special discounts (v) offers and news of our company. You have the option of choosing whether or not to receive such communications from our website by sending your request via e-mail to welcome@olive-oil-experience.gr. Our website does not distribute to any other organization or cooperate that is not linked to it the e-mail addresses, or any other information related to its users and customers.

We remind you that the legal basis for processing your data is primarily the execution of the reservation through the fulfillment of the contractual, your consent where required following the explicit and clear prior information as well as the obligations of our company arising from the law (eg tax legislation, e-commerce legislation).

Your personal information is communicated to the appropriate bank (eg credit card number) and deleted from our database immediately after the completion of your order, thus ensuring an even greater level of security.

In any case, the use of your personal data is absolutely secure by maintaining a secure online transaction security protocol Let’s Encrypt certificate.

G. Who are the receivers of your Data – How are your Data Shared?

The absolutely essential staff of the company has access to Your Data, which is committed to confidentiality, and our affiliated companies or third party service providers who process your Data as Processors on our behalf and in accordance with our instructions. When using third party service providers, we make agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data. In addition, to them, we only provide the information they need to perform their specific services, they can use your Data only for the exact purposes we specify in our contract with them, we work closely with them to ensure that your privacy is respected and protected at all times, if we stop using their services, any of the data you own will be deleted or rendered anonymous. The Executives on our behalf have agreed and contractually bound the Company to: (a) keep confidentiality, (b) not send to your Third Data without the Company’s permission, (c) take appropriate security measures, (d) to comply with the legal framework for the protection of personal data, in particular Regulation 979/2016 / EU (otherwise GDPR).

Η. How long do we maintain your Data?

We retain your Personal Data as long as we need to fulfill the purposes set forth in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data as long as you have an account with our Company. With respect to your data related to your reservation, we maintain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, data will be deleted completely or anonymously, for example by aggregating with other data, so they can be used in an unrecognizable way for statistical analysis and business planning.

Our website allows its users to correct, change, supplement, or delete data and information submitted to the website. If you choose to delete some information, our website will act to delete this information from its files directly. For the protection and security of the user, our website will attempt to make sure that the person who makes the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to make any inquiries contact the website by phone at 6973517031 or by e-mail to email address welcome@olive-oil-experience.gr. Please note that we will do everything  to protect your personal data, but protecting your password on our website is also up to you.

What are your rights?

You have the right to access your personal data.

This means that you have the right to be informed by us if we process your Data. If we process your Data, you can ask to be informed about the purpose of the processing, the kind of Data you observe, who we give it, how long we store it, whether it is automated to make decisions, but also about your other rights, such as correction, deleting data, limiting the processing and submitting a complaint to the Data Protection Authority.

You have the right to correct inaccurate personal data.

If you find that there is an error in your Data, you can apply for us to correct it (for example, a name correction or an update of an address change).

You have the right to delete / the right to forgiveness .

You may ask us to delete your data if it is no longer necessary for the above-mentioned processing purposes or you wish to withdraw your consent if this is the only legal basis.

You have the right to transfer your Data.

You may ask us to receive in a readable form the Data you have provided or ask us to forward it to another controller.

You have the right to restrict your processing.

You may ask us to restrict the processing of your Data for as long as your processing objection is pending.

You have the right to object and withdraw consent to the processing of your Data.

You may oppose the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right. If you have consented to the collection, processing and use of your personal data, you may revoke your consent at any time with future force.

Choosing not to receive Marketing Communications.

You may choose not to receive marketing communications from the Company by modifying your choices in the My Profile of our Site. You can also choose not to receive marketing communications by changing your email  records. Or you can contact us at 6973517031 or email: welcome@olive-oil-experience.gr.

Where can you appeal if we violate applicable law to protect your Personal Data?

You have the right to file a complaint with the Personal Data Protection Authority (post office Kifisias 1-3, PC 115 23, Athens, tel. 210 6475600, e-mail address contact@dpa.gr ) if you believe that processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.

11. Cookies

The website www.olive-oil-experience.gr has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are text files that are sent and stored on the user’s computer, allowing websites such as ours to operate seamlessly and without technical abnormalities, to collect multiple user options, to recognize them frequent users, to facilitate their access to it, and to collect data to improve the content of the site. Cookies do not harm users’ computers but also the files stored on them. We use cookies to provide you with information and to process orders, but also to allow us to provide you with promotional content relevant to your interests and needs and at the exit of the site, they are deleted automatically. Please keep in mind that cookies are absolutely necessary for the www.olive-oil-experience.gr website to function properly and seamlessly.

12. Accepting the Privacy Protection Procedures implemented by our website

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website communicated through it.



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